Terms of Service

Last updated: 27 Sep 2025

This Terms of Service (the “Agreement”) governs your use of HootData at hootdata.com (the “Site”) and any related APIs, apps, or services (collectively, the “Services”). “You” means the account holder or, if you are using the Services on behalf of a company, that company and its authorized users. BY USING THE SERVICES YOU ACCEPT THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

HootData is a product of REELRO SOLUTIONS FZCO.

Merchant of Record & Contact

The Services are provided by REELRO SOLUTIONS FZCO (IFZA Dubai, License No. 66610), Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, U.A.E.

TRN: 105119271200001

Email: [email protected]

Tel: +971558950082

1. Nature of Service (Public Data Only)

HootData is a B2B SaaS & API that processes publicly available online information. We do not access private accounts, credentials, or non-public data, and we do not provide tools to bypass platform controls. We respect robots.txt and platform rate limits. Availability and accuracy of outputs depend on the public status of the source.

2. No Affiliation

HootData is independent and not affiliated with or endorsed by any third-party platform. All trademarks belong to their respective owners.

3. Accounts & Responsibilities

Keep your login and API keys confidential; you are responsible for all use under your account or keys. Provide accurate information and keep it current. You must ensure your use complies with applicable law (including GDPR, CCPA, CAN-SPAM) and this Agreement.

4. Acceptable Use

You may not:

  • Violate source-platform terms, robots.txt, or rate limits.
  • Send spam or conduct harassment, doxxing, or abusive outreach.
  • Target children or create sensitive inferences (health, religion, politics) without a lawful basis.
  • Attempt to access non-public data or bypass CAPTCHAs or access controls.
  • Infringe intellectual property rights.
  • Resell the Services or outputs as a data feed or database without written permission.

See the Acceptable Use / Anti-Spam Policy, which is incorporated by reference.

5. Plans, Subscriptions & Credits

Plans may include recurring subscriptions or one-time credit packs. Subscriptions renew automatically until canceled in your dashboard; cancellation stops future charges (no refunds for elapsed periods). Unless stated otherwise, credit packs remain usable for 12 months from purchase.

6. Payments, Taxes & Descriptor

Payments are processed by our payment service provider; we do not store full card numbers. Your statement shows “HOOTDATA” as the descriptor. Prices exclude applicable taxes; VAT or TRN may apply. We may change prices with prior notice for the next billing cycle.

7. Refunds & Service Credits

Refunds follow our Refunds & Cancellations Policy. We may grant refunds or service credits for duplicate charges, billing errors, or confirmed, sustained service faults beyond SLA. Once data is delivered or credits are consumed, refunds are limited to those cases.

8. API Access, Rate Limits, SLA & Suspension

API use requires a valid account and API key. We may enforce rate limits or quotas. Target uptime is 99.9% monthly; for verified shortfalls, we may apply service credits (not cash). We may suspend or terminate access for material breach, fraud risk, non-payment, or legal risk.

9. Chargebacks & Authentication

We may enable 3-D Secure or similar checks on eligible transactions. If a chargeback occurs, we may suspend delivery, revoke credits, and you remain liable for chargeback fees and related costs where attributable to your activity.

10. Intellectual Property & License

We own the Services and underlying software, models, and compiled datasets. Subject to this Agreement, we grant you a limited, revocable, non-exclusive, non-transferable license to use outputs for your internal business purposes. You may not reproduce, resell, or republish outputs as a data product without our written consent.

11. Privacy & Data Processing

Our Privacy Policy explains how we process personal data. Where we act as a processor (for example, support logs), our Data Processing Addendum (DPA) is available on request and forms part of this Agreement.

12. Compliance, Export & Sanctions

You confirm you are not in a sanctioned jurisdiction or on a denied-party list and will not use the Services contrary to UAE, EU, UK, or US export and sanctions laws.

13. Disclaimers

THE SERVICES AND CONTENT ARE PROVIDED “AS IS.” WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THE ACCURACY OR COMPLETENESS OF OUTPUTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD IS LIMITED TO THE AMOUNTS YOU PAID IN THAT PERIOD.

15. Indemnity

You will indemnify us against third-party claims arising from your misuse of the Services, violation of this Agreement or law, or infringement of third-party rights.

16. Governing Law & Venue

This Agreement is governed by the laws of the U.A.E. Exclusive venue: courts of Dubai, U.A.E.

17. Changes & Notices

We may update this Agreement by posting the revised version with an updated “Last updated” date. Continued use constitutes acceptance. Legal notices: [email protected].

18. Miscellaneous

You may not assign this Agreement without our consent; we may assign to an affiliate or in connection with a merger or asset transfer. Force majeure applies. Sections 8–18 survive termination.

If you have any questions about these Terms, please contact us at [email protected].